Despite many attempts to contact support, I have received no response on this issue either.Ī big part of me using PENN for gambling was the rewards system they offered.
Now when I earn rewards they go to this new account which I can’t access as it has the same login email, and the funds in my original account are set to expire since I am not “earning” PENN cash on this account in the allotted 30 day window.
The error message when I try to checkout with my cart states to contact the PENN support email, which has never responded to any issue that I have had.Īdditionally, after the big update to the Sportsbook app, PENN generated a second PENN Play account and number for me on the same email. Despite earning a good amount in PENN Play rewards I am unable to actually use the rewards as it states I can in the PENN Marketplace.
